Training and re-education of technical support staff is not cheap. Outsourcing support has grown beyond industry forecasts and is set to become one of the fastest expanding services in the future.

COMPUTERLINKS can now offer you a comprehensive range of support services, provided by professional engineers trained to the highest standards through vendor accreditation schemes or Authorised Training Centres.

In addition to our standard warranty support, COMPUTERLINKS can offer our partners a range of extended support options with published service level agreements. Whether we act as first or second line support, on a 9-5 or 24x7 basis, you and your customer will receive thorough and effective post sales assistance.

Why Sell Support?

• Alleviate some of the burden from your own help desk on a 9-5 basis by outsourcing some contracts to COMPUTERLINKS
• Additional revenue opportunities on all new product sales, with additional margin to be achieved from renewals
• Offering a total solution to your customers ensuring quality of service and customer retention.

Why do your customers need Support?

• Assistance for mission critical enterprise wide solutions on a 24 x 7 basis
• Advise and help on performing product updates and upgrades
• Unlimited calls to qualified engineers adhering to published SLAs and procedures
• Peace of mind that the investment made on solution will be maintained